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Frequently Asked Questions




These are our most commonly asked questions but by no means are they all encompassing... and it's very likely your question may not already be here. 

If that is the case please don't be afraid to email and ask us 

Our ranges can be worn 24/7 if you prefer... so there also some tips on maintenance and living with your item.


How Quickly Will I Get My Items?

Our shipping times are between 5-15 working days from either confirmation of size, or final approval on your artwork, but can be a lot sooner. We do our best to everything out to you as soon as we possibly can so don't let those times scare you... that's really worst case scenario.

Please contact us before placing your order to make sure we can ship within your time-scale.

We do ask you to remember we are a small company and it's only us - Jason and Lorii - who work here so while we do need to sleep occasionally, we work silly hours to get everything out as quickly as possible :)

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How Can I Pay For My Items?

You can now pay by Credit or Debit card online through our Merchant Paypal account - just click on the Add To Card buttons by our items.

You don't need to have a Paypal Account to do this and can make a single, one off payment.

Credit Card and Debit Payments will be billed on your statements as Mr J Long for additional discretion..

We also accept regular Paypal Payments, £Sterling Cheques drawn on a UK Bank and £UK Postal Orders.

For cheque and postal order options please contact us direct with your order.

We are happy to answer any questions you may have regarding payment... just email us.

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How much will P&P/Shipping be:

We send all our items using Royal Mail First Class Signed For to the UK and International Airmail Signed For to all destinations worldwide.

Current shipping prices are :

UK - £4.99 per order.

Some items cost less to post in the UK (T-shirts, Padlocks, etc.) so please contact if you'd like one of these items and we can organise an invoice for you direct.

USA/Rest of World - £9.49 - per order

PLEASE NOTE: SHIPPING RATE PROBLEM:

If you are in the UK but getting the US shipping rate on your shopping basket please contact us for a direct invoice. This is a mistake and we're doing our best to fix it as soon as possible. Thank you

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How Discrete... Customs Forms... Packing... ?

We discretely send all our items in a plain packing with no company information or logos to be seen.

All Credit & Debit Card payments are invoiced with our personal name... not the company name for added discretion.

Customs Forms are filled out using the term Costume Jewellery or Metal Parts.

For International Orders please note we are not responsible for any import duty or charges incurred by such

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What can I engrave on a tag?

Well the answer to that is almost anything! Words, pictures even photographs are possible. We'll work with you to come up with the perfect design, supplying proofs at each stage so you know what the finished design will look like. We do advise you keep the text to about 200 characters or the words are too small to read. Plus we have to approve the suitability of any pictures or photographs. If you want we will be happy to check through a design before you place an order.

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How do I contact you regarding an idea I've had for an item?

Just email us and try and describe in as much detail as you can what you mean and how you envisage the finished product to be. We can then let you know if firstly, it's possible to make... and secondly... how much it would cost.

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Can I really Wear it 24/7

Yes you can... a lot of our customers leave their collars on 24/7 including in the shower and swimming... so you really don't have a reason for taking it off :) The collars are light enough that they really are incredibly comfortable to wear long term... to the point where you feel something is 'missing' when it's not there!

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Are they hypo-allergenic... will they cause a rash?

Although we haven't had them officially tested I wear a 4 mm Wraith S/S Band 24/7 and I come out in a rash just looking at most metals... I can't even wear hypo-allergenic jewellery... and my collar has not caused so much as a tiny itch.... after all this is one of the main reasons we made mine in the first place. If you find you are allergic to stainless steel but are fine with aluminium then I'd suggest trying a pvc coated collar. We keep complete records of all the components/products we buy so if you'd like to check on a particular material please feel free to contact us by email. p.s. I'll keep which one of us wrote this a secret... I like to keep people guessing :)

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How Can I Clean My Metal Collar/Cuff?

Long term wear may cause the finish to dull a little due to a build up of product - perfume, etc. If this happens you can bring the shine back by using a gentle metal polish and a soft cloth ... just make sure you remove all traces of the polish before wearing again or your may find the black metal residue rubs onto your skin or clothing.

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How Can I Clean My PVC Collar/Cuff?

Again long term wear may cause the finish to dull a little over time due to a build up of product - perfume, hairspray, etc. If this happens you can bring the shine back to the metal lock using a gentle metal polish ... just make sure you remove all traces of the polish before wearing again or your may find the black metal residue rubs onto your skin or clothing. The PVC can be cleaned with simple household spray polish and a soft duster.

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SAFETY

The products on this site are for use by consenting adults as novelties and fashion accessories. Wyred Slave assumes no responsibility for unsafe, improper, or illegal use of these items. Please be safe, sane, and consensual!

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How do your collars lock?

Using a extremely small, specialist size, allen key. It is worth noting that the screw that engages the lock does not need removing and so is unlikely to be lost. Below is a short movie of a collar being locked in place prior to a photo shoot with the resulting image at the end.

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Can I Buy Your Locks To Make My Own Collars?

The answer is a Big No... Sorry.

If you planned to start your own collar business I'm sure you can understand why we say no. We spent a long time perfecting these and as it's our own design we don't want other people selling them as theirs for their own business. You'd be upset if someone did the same to you.

If you genuinely only want a single lock to make a collar for your loved one, then sadly the answer is still no. Not because we are precious about our locks - although we are... very... - but because they are made around the rope and can't be made as a stand-alone item.

So sorry.

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